For those of you who are still facing the problem, you may want to write to them to, perhaps as the number of inquiries increase, they might be forced to look at the problem.
Please find the email address in the reply message quoted below.
Your inquiry has been received at the National Visa Center (NVC).
The National Visa Center does not process the Diversity Visa. Please forward your inquiry to KCCDV@state.gov.
National Visa Center
Written Inquiry Unit
Upon writing to them, an automated response was received as it reads below:
Your inquiry or message has been received and routed to the appropriate group. If you are looking for the latest DV Lottery instructions, they can be found here: http://travel.state.gov/visa/immigrants/types/types_1318.html.
This is an automated message, please do not reply.
The Kentucky Consular Center